Privacy Policy

This Policy was last reviewed and updated on 12 September 2024

Financial Claims Agency values and respects the privacy of the clients we deal with. Financial Claims Agency is committed to protecting your privacy and complying with the Privacy Act 1988 and other applicable privacy laws and regulations.

This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. you name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us, and what is required by the relevant holding authority.

The personal information we collect about you may include:

  • Your Full Name
  • Mailing or Street address
  • Date of birth
  • email address
  • phone number

If you choose to not provide us with your personal information, we may not be able to provide you with our services.

How do we collect your personal information?

We collect your personal information directly from you when you:

  • interact with us over the phone
  • interact with us in person
  • interact with us online

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources. We collect your personal information from these third parties so that we can make a connection with you to inform you, you may be the rightful owner of unclaimed funds.

How do we use your personal information?

We use personal information for the sole purpose of connecting you with your unclaimed funds –  internal administrative purposes.

Disclosure of personal information to third parties

We may disclose your personal information to third parties (holding authorities only) in accordance with the Policy in circumstances where you would reasonably expect us to disclose your information. 

How do we protect your personal information?

Financial Claims Agency will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • having a robust physical security of our premises and databases / records
  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
  • having technological measures in place

Online activity

Cookies

The Financial Claims Agency website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Financial Claims Agency website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Our website uses Google Search Console to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

At no time do we send you direct marketing.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws and regulations.

How to access and correct your personal information

Financial Claims Agency will endeavour to keep your personal information accurate, complete and up to date.

Inquiries and complaints

For complaints about how Financial Claims Agency handles, processes or manages your personal information, please contact us. Note we may require proof of your identity and full details of your request before we can process your complaint. 

Please allow up to 7 days for Financial Claims Agency to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Financial Claims Agency’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email: info@financialclaimsagency.com 

Contact Number: 0439 135 808